Answers to Frequently Asked Questions (FAQ)
Please get in touch if you have any questions about All About Caring.
Call 1300 135 506 or Email us.
- Initial Conversation – We learn about your needs, goals and preferences.
- Support Plan – Built together so expectations and processes are clear.
- Clinical and Behaviour Review – Our Clinical Nurse and Behaviour Practitioner ensure safe setup.
- Support Worker Matching – Based on skill, personality, communication style and environment.
- Shift Setup and Start – Services begin with the right team and safeguards in place.
Once the Agreement is signed, we can begin services as soon as we complete your Support Plan, meet your team, understand your routines, match the right Support Workers and ensure all clinical or behavioural supports are set up safely.
This can take as little as 24 hours, or up to 6–8 weeks depending on accommodation, clinical needs and whether we are building a new team from scratch.
You’ll have a main contact — your Program Manager — along with our Rostering Team for day‑to‑day changes.
Our Clinical Nurse or Behaviour Practitioner may also be involved for clinical matters.
All About Caring specialises in supporting people with Acquired Brain Injuries (ABI), Spinal Cord Injuries (SCI), neurological conditions, degenerative conditions, and high physical support needs.
We focus on these areas so we can remain highly skilled and deliver consistent, safe and high‑quality support.
No. We intentionally specialise in a small number of complex disability areas rather than trying to support everyone. This ensures we stay highly experienced and do not dilute our skills.
We support people living with the following conditions:
Acquired Brain Injuries (ABI)
- Traumatic Brain Injury (TBI)
- Stroke
- Hypoxic/anoxic brain injury
- Brain injuries caused by illness, infection, or medical events
Spinal Cord Injuries (SCI)
- Paraplegia
- Quadriplegia
- High physical support needs
Neurological Conditions
- Multiple Sclerosis (MS)
- Parkinson’s Disease
- Epilepsy
- Functional Neurological Disorders
Degenerative Conditions
- Motor Neurone Disease (MND/ALS)
- Huntington’s Disease
- Progressive neuromuscular or neurodegenerative conditions
High Physical Support Needs
(Regardless of diagnosis—based on functional need)
- Two‑person transfers
- PEG/enteral feeding
- Bowel care
- Manual handling
- Complex medication support
- Behavioural support
- Pressure care
- Ventilation management
At the beginning of our agreement, we create a Service Disruption Plan with you, so you always know what to expect.
We discuss things like arranging a backup Support Worker immediately and maintain a strong, skilled team to protect your continuity of care.
Yes all our Support Workers are trained and competency‑assessed in PEG, bowel care, medication, manual handling, behavioural support and more, to meet your individual need.
We match you with a Support Worker based on skill, personality, communication style, preferences and home environment for the best long‑term fit.
Yes, your preferences guide staffing decisions.
Absolutely. Your Service Delivery Plan outlines exactly how replacements are managed.
All our staff complete rigorous screening, qualification checks, mandatory training, clinical competency testing and ongoing supervision.
All About Caring works with NDIS, iCare, TAC, LSS, NIISQ and private funding.
Tell us straight away. You can speak with your Program Manager, our office, or anyone you feel comfortable with.
We take all concerns seriously, act quickly and work with you to resolve issues.
Yes, if it falls within our specialty areas (ABI, SCI, neurological, degenerative or high‑physical‑support needs).
This won’t happen because we only claim for supports we actually deliver.
We follow strict NDIS billing rules and audits, keeping support and accommodation separate.
In addition, we have a Clinical Nurse and Behaviour Practitioner ensuring all supports meet safety and ethical standards.
We provide support across New South Wales (NSW), the Australian Capital Territory (ACT), Victoria (VIC), Queensland (QLD), and selected regions in South Australia (SA).
We only deliver services in locations where we can maintain high‑quality, specialised, clinically governed support with reliable and stable local teams.
New South Wales (NSW)
We support clients across all of NSW, including:
Sydney Metropolitan | Inner West | Northern Sydney | Lower North Shore | Upper North Shore | Western Sydney | South‑West Sydney | Eastern Suburbs | Hills District | Sutherland Shire
Central Coast | Newcastle | Maitland | Lake Macquarie | Hunter Region | Wollongong | Shellharbour | Illawarra
South Coast (Nowra to Batemans Bay)
Mid‑North Coast (Port Macquarie, Taree, Coffs Harbour)
Northern Rivers (Lismore, Ballina, Tweed)
Regional NSW (case‑by‑case depending on workforce and clinical needs)
Australian Capital Territory (ACT)
We support clients throughout the ACT, including:
Canberra City | Gungahlin | Belconnen | Woden Valley | Tuggeranong
All surrounding ACT suburbs
We accept ACT referrals where we can maintain a skilled, stable long‑term team.
Victoria (VIC)
We provide support in selected areas across Victoria, including:
Melbourne Metropolitan | Northern suburbs | Western suburbs | Eastern suburbs | Inner Melbourne | Bayside & South‑Eastern suburbs
Regional VIC (case‑by‑case): Geelong |Ballarat | Bendigo | Gippsland
Queensland (QLD)
We support clients in specific parts of Queensland, especially close to the NSW border or where stable teams can be built:
South‑East Queensland | Gold Coast | Tweed / Border region
Logan (case‑by‑case)
Southern Brisbane suburbs (case‑by‑case)
Expanded QLD regions (selective)
We occasionally support clients in broader QLD regions where a high‑quality, stable team can be safely established. All QLD referrals are assessed individually for feasibility and continuity of care.
South Australia (SA)
We provide services in selected metropolitan and accessible regional areas, including:
Adelaide Metropolitan | Central Adelaide |Northern suburbs | Southern Adelaide | Western Adelaide
Regional SA (case‑by‑case)
Because All About Caring specialises in complex care (ABI, SCI, neurological and degenerative conditions, and high physical support), we must ensure:
- A stable, skilled local workforce
- Reliable shift coverage
- Strong clinical and behavioural governance
- Sustainable service delivery
- Safe and consistent support for the long term
Therefore, we only operate in areas where we can confidently maintain our expected standard of care.
Possibly, but it depends on:
- Your support needs
- Your home environment
- Whether we can safely build and maintain a reliable team around you
- The level of clinical and behavioural oversight required
If we cannot safely meet your needs, we will always be transparent and help connect you with trusted providers in your region.
